1、In order to facilitate the tracking service for customers, the company shall establish detailed computer files for all customers, and make historical records for all relevant data of customers' equipment, so as to ensure to remind the after-sales service department of equipment maintenance, troubleshooting and consumable replacement regularly
Remind and other services, and regularly conduct daily return visit and Usage Survey for users.
2、"Preventive maintenance" type of after-sales service: the company has a special after-sales service department. No matter within or after the warranty period, the sold equipment will be provided with free door-to-door maintenance for life, so that the equipment will be maintained regularly, instead of repairing the equipment when the failure is declared.
3、The company's after-sales service headquarters has a special technical support engineer, who is responsible for the consultation of customers' technical problems, giving timely replies, and ensuring a long-term and good technical exchange and cooperation relationship with users.
1、Training time: in combination with the stages of application equipment installation, commissioning, trial operation and final acceptance, the training shall be carried out weekly
2、”Training content: equipment installation, debugging, operation and use, equipment maintenance, troubleshooting, maintenance, etc
3、Training method: face to face, combined with equipment and training materials
4、Training place: equipment use site or installation by the purchaser, centralized training
5、Teaching staff: Watson professional after-sales service engineer
6、Training level: trainees can master the training content skillfully
7、Number of trainees: 1-3 / set or designated by the user
8、Training fee: Free